3 Reviews of The Lodge at Santa Fe - Heritage Hotels and Resorts

Worst Dining Experience EVER!

    
- July 2017

While our stay at The Lodge was enjoyable, our visit to the hotel’s restaurant was a disaster. We checked in around 7 PM on Sunday and decided to go to restaurant for a quick bite. When we entered the restaurant, the manager informed us that she only had one waitress and she might be overwhelmed. Overwhelmed? The place was practically empty. After about 10 minutes, the waitress took us to a table that was directly under an AC vent. We asked to be seated by the windows. She said she would have to get a table bussed. After about 20 minutes, the manager walked by and asked why we weren’t seated. She checked and a table had been bussed but the waitress apparently forgot all about us. After we were seated, we placed an order for a margarita and nachos. We asked that they add avocado ($1.95 extra).The nachos arrived ( and were room temperature) and as she was putting the dish on the table she informed us that they were out of avocado. A Mexican food restaurant out of avocado – you have to be kidding! You should get your bar drinks before the meal arrives -  but no margarita. When we asked about the margarita, the waitress replied, “margarita?” Rather than going directly to the bar, she proceeded to wait on another couple, taking the time toll them about the specials. Ten minutes later she shows up with the margarita. At that point I told her we didn’t want the margarita and that we were extremely disappointed in the nachos as they were practically cold when she sat them on the table.  She said she needed to talk to her manager. When she came back, she said we did not have to pay for the nachos. Since the margarita sat untouched, I informed her that we were not going to pay for it either. Everything that could go wrong, did.

A Room with a View: Spacious Kiva king-sized Bedroom

    
- March 2016

Love the pueblo-style adobe architecture at this locally owned hotel with partnerships with local cultural and arts communities. Tastefully decorated lobby and room to express its tri-cultural flavor, the Native-American, Mexican, and American West. Family-friendly summer camps for young tykes are coming soon, starting this summer of 2016, including hiking, soccer, and swimming fun all on the grounds of this lovely hotel. It's no wonder that weddings, funerals, and conferences are popular on location with their stunning view of the Sangre de Cristo Mountains.

Our bedroom was on the ground floor, a cross between a one-bedroom condo and an upscale motel with parking conveniently right across our front door. The decor and facility needed an upgrade, but I hear the restaurant and other parts of the facility will be receiving an upgrade soon. The one-bedroom suite was plenty spacious for our family of five to lounge and sleep comfortably. There was a king-sized bed, a pullout sofa, and a rollaway cot, including a T.V.,  large refrigerator, and microwave. The two sinks were helpful, and the height of sinks were child-friendly, helpful when you have a short five-year old. More lights and towel racks would have been useful.

The hotel is only five-minutes drive outside of the main plaza, close but tucked away from the hustle of the square. A shuttle bus service is offered to guests. Ski Santa Fe is just a 30-minute scenic drive away. Loved our stay here and the friendly, prompt service. And of course, the room with a view of the Sangre de Cristo Mountains never fails to inspire.

TVaughn and Melissa Moore found this helpful.

We enjoyed the family friendly accommodations

    
- February 2015

The Lodge at Santa Fe is one of New Mexico’s many family friendly Heritage Hotels. It celebrates the Native American culture of the southwest with its local décor and friendly staff. We checked in for our two night stay and the staff was very friendly and accommodating. My husband and I were traveling with our five children (12, 10, 8, 6, and 3) and they really appreciated the fruit flavored water that was available at the front desk.  

ROOMS

There are 7 of us so we were booked into a King Suite with a connecting double room. The King Suite had two entrances, a fridge and microwave, a bar and small sink, a fold out sleeper sofa, a king size bed, a desk, a television, and a full bathroom. There was plenty of room for the family to hang out and move around. The bathroom was on the smaller side but had a nice bath/shower with a line for hanging wet suits and a nice full mirror. The double room had two double beds, a desk, television, and a full bathroom identical to the one in the King Suite. The beds were comfortable and the rooms were clean. There were conference rooms located directly across the hall from our room and when the meetings let out (about 10 pm) and began (about 6:30) participants would convene in the hallway and it sounded like they were in our room. Fortunately my children did not wake up from the noise although I did. If your children are light sleepers you might want to request a room at the end of the hall and not near any conference rooms.

POOL

The large outdoor pool is seasonal so it was closed when we were there due to our winter visit. The hot tub is open year round and although a bit sandy it was warm and we all looked forward to our evening soaks.

DINING

Garduno’s Mexican Restaurant is located inside the hotel providing breakfast, lunch, and dinner. See separate review.
LOCATION
This hotel is located on St. Frances drive at the West end of Santa Fe. Only minutes from the plaza and with a free shuttle there is easy access to much of what Santa Fe has to offer. We loved how easy it was to find this location and the convenient proximity to the Plaza and the road to Ski Santa Fe.

VALUE

This is a mid-priced hotel located at the heart of Santa Fe. We received high end care and excellent accommodations at an affordable price.
The hotel was very family friendly and we will most likely stay there again. My kids definitely want to go back and check out the pool. The location was convenient to the ski area, the Plaza, the Children’s Museum and many other family activities. I would highly recommend The Lodge at Santa Fe for families planning a vacation in this area.

“This review is based on a complimentary visit to The Lodge at Santa Fe. I received no other compensation and these opinions are entirely my own.”

mcfam and LiLing Pang found this helpful.