It's hard to go wrong as a family in an all suite hotel. The location is amazing as it is right next to the Magnificent Mile. However, there is currently construction in a building next door and it was so noisy in the morning.
A big bonus for families is that there is an indoor pool - rare for hotels in Chicago. Our room was spacious and comfortable. The kids were delighted to receive a backpack to welcome them.
Restaurant is pretty good, but expensive, so if you're not up for spending $90 on burgers, fries and soda, find some other place to eat!
Service was friendly. We were particularly impressed with the concierge who was full of great ideas about what to do with our kids.
We had plans to visit the Omni Hotel Chicago to check out their limited-time street food menu. We had no idea that by staying here we had found our new favorite Chicago hotel.
Location: The Omni is located in the heart of the famous shopping street, the Magnificent Mile (at the corner of Huron and Michigan). It is literally just a few steps away from stores like Apple, Niketown, and the Disney store. Water Tower Place with great kid-friendly stores such as American Girl Place and the Lego store is just a few blocks away. In need of culture? The Museum of Contemporary Art is within walking distance and Millenium Park, the Art Institute, and the museum campus are just a short drive away.
Note: Don’t forget this is Chicago - the land of outrageous parking rates. The rates are typical - valet parking with in and out privileges cost $56, or a parking garage a few minutes walk away that costs about $30 for a 24 hr period. Tip: Allow yourself 20 minutes for the valet to retrieve your car.
Hotel: After two hours in rush hour traffic and a toddler who had just thrown up in the car, we just wanted to relax once we arrived.
We encountered wonderful customer service from the moment we stepped out of our car to the minute we checked out of the hotel.
The Omni staff not only welcomed us with open arms, but made us feel at home. After my son's incident, the front desk was sincerely concerned and brought him chicken soup.
Kids: Even before we made our way to the lobby (3rd floor) the staff on the main level welcomed our two toddlers with their own Omni Sensational Kids backpacks. My son, already toting a Thomas backpack, quickly replaced it with one given by the hotel. As you can imagine, the kids were more than ready to dive into those backpacks. Once they did open it they were excited to find all sorts of fun things -
crayons, fun maps, a ball, Frisbee, candy, magnifying glass. As another indication of how the Omni caters to families, we we able to borrow another bag pack full of games. Most of the games catered to older kids but it didn't stop them from enjoying Connect 4, Yahtzee, a coloring book, and card games. We also took advantage of the Omni’s DVD players that are available upon request. No movies? No problem - we could borrow movies from their small library.
The Room: We had the privilege of staying in one of the Omni’s Superior corner suites that provided a relaxing and comfortable atmosphere. The real highlight was the gorgeous views of Michigan Avenue from our suite. In fact, above our
headboard was windows opening up to the Mag Mile. It was nice to have a little privacy with French doors hat opened up to the master bedroom. Our king size bed was as comfortable as it looked, though we were surprised to find that the old school television in the master bedroom was not up to caliber of such a nice hotel, and rather preferred the flat screen tv in the sitting area.
Restaurants: The hotel has one restaurant - Restaurant 676 (located on the 4th floor) which we had the privilege of dining at for dinner. (Read my review: http://www.trekaroo.com/restaurants/676-restaurant-chicago-illinois) As a tradition, we ordered room service for breakfast on our last day there. The meals had beautiful presentation and delicious though small portion sizes. Our kids loved the lunch box the kids meal came in which can be purchased.
Amenities: There is a small but nice fitness center (5th floor) that has access to the sundeck.The highlight of course was splashing around in the medium-sized pool. It was no deeper than 3 feet deep, and there were even beach balls and floaties to borrow. Summertime would have been a great time to take advantage of the sun deck; but since we visited during springtime we were satisfied just taking in the awesome views overlooking Michigan Avenue.
We are members of the Select guest program (sign up - its free) so each morning they brought free beverages such as coffee, milk, tea, orange juice to our room. We were particularly thankful to have had the fridge which is available upon request)The best perk? Free wi-fi.
Bottom line: If you're looking for a great location, a hotel geared towards the youngest visitors, and exceptional customer service, then look no further than the Omni Hotel Chicago.
Disclosure: This review is based on a complimentary stay at the Omni Hotel Chicago. I received no other compensation besides the hotel stay and meal at the 676 Restaurant. The hotel did not state any requirements that I express a particular point of view. All opinions are my own.
Omni Chicago Hotel is located close to Chicago Place Mall, Hancock Tower, and Chicago Water Tower. Additional points of interest include Newberry Library and McCormick Place.
Omni Chicago Hotel features a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool and a health club. This 4.5 star property has a business center and offers small meeting rooms, secretarial services, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. The property has 650 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Wedding services and tour assistance are available. Additional property amenities include a concierge desk, multilingual staff, and express check in. This is a smoke free property.
347 air conditioned guestrooms at Omni Chicago Hotel feature minibars and laptop compatible safes. Beds come with pillowtop mattresses and premium bedding. All rooms include separate sitting areas and desks. Bathrooms feature makeup/shaving mirrors, designer toiletries, bathrobes, and hair dryers. Wireless Internet access is available for a surcharge. In addition to complimentary weekday newspapers and safes, guestrooms offer multi line phones with voice mail, as well as free local calls (restrictions may apply). Flat screen televisions have DVD players and pay movies. Also included are coffee/tea makers and windows that open. Guests may request refrigerators, in room massages, and hypo allergenic bedding. A nightly turndown service is offered and housekeeping is available daily.
Notifications and Fees:
The following fees and deposits are charged by the property at time of service, check in, or check out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.