Holiday Inn Express South

"Did not meet expectations"

We selected this hotel thinking it was a good place for families, given that there is a water park at the hotel.  The water park is small, good for families with small kids during a slow, non-crowded stay.  We stayed in a standard room - a king size bed with a sleeper sofa.  One disappointment because it was not communicated on the website:  they would not provide a rollaway cot because it would violate fire codes.  Another item not communicated ahead of time:  a $100 security deposit is required at checkin.  We stayed over the New Year weekend, and it turned out that there were special activities on NYE for the family to celebrate.  However, I believe that the staff was overwhelmed with the large number of people during the holiday weekend.  This showed up in a number of ways:  no early check-ins, our keycard expired at the end of the 1st and 2nd days without explanation, did not clean the room unless I called to request a cleaning, the same hot breakfast was served all 5 days of our stay.  The hotel is probably fine for a one- or two-night stay during a slow period.  But we will not likely return since we stay for many nights when we are in town visiting family.