Embassy Suites San Francisco Airport Burlingame
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2 Reviews for Embassy Suites San Francisco Airport - Burlingame
39
21
'11, '12
1 family found this helpful
"Great Facility - Unfriendly Staff"
The Embassy Suites in Burlingame is absolutely breathtaking. It's gorgeous view of the San Francisco Bay and airport runway is stunning. The interior of the hotel is so serene with it's koi pond. The luxurious rooms were beautifully decorated. Unfortunately, our experiences with the staff weren't at the same level of enjoyment.
The staff was terrible! As soon as they found out we were celebrating a birthday sleepover party for my 12 year old and her 4 friends, they treated us like dirt! The lady who supervised the pool was extremely rude and pretty much harassing. She kept hovering over my guests and yelling at them to not make too much noise, splash too much, or dive (this last complaint was reasonable).
The housekeeping seemed irritated when we asked for extra pillows, blankets and towels for the kids. I guess they didn't like that each child wanted to shower after swimming. Ridiculous!
They wound up charging us an extra $50 because we "trashed" the room. After questioning what "trashed" was, they told us there was cake on the table and confetti on the floor. Yes, we had cake and confetti. It was a birthday party for goodness sakes! Was it too hard for housekeeping to wipe a table and vacuum the floor? Luckily, I took photos of the room before we left and after complaining to corporate of our poor treatment throughout the one night stay, the $50 "trashing" fee was waived and we were given a one-night complimentary stay that will go to waste. I will not be returning there. My guests and I were treated poorly and heard similar stories from people in the lobby at checkout as well. I definitely DO NOT recommend staying here. It is NOT kid-friendly.
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0 families found this helpful
"Big clean rooms and an awesome free breakfast!"
This is a perfect hotel for families. The bedroom and bathroom areas are in the back of the suite with the living room are in the front. This is perfect for mom and dad to hang out after the kiddos have gone to bed. All the rooms open into (or look down on) a huge atrium area. On the bottom floor, in the middle of the atrium, is the breakfast area where they serve breakfast. They have a made to order omelet bar, cereal bar, pastries, fruit, juice, coffee, and tea and more. An especially good value when you book on the cheaper travel sites.
Location.
Situated near the airport, this Burlingame hotel is also close to
Poplar Creek Golf Course. Another nearby attraction is Coyote Point
Museum.
Features.
Dining options at Embassy Suites San Francisco Airport Burlingame
include a restaurant and a bar/lounge. Room service is available
during limited hours. A complimentary breakfast is served daily.
Recreational amenities include an indoor pool, a sauna, and a
fitness facility. This 3.5 star property offers meeting rooms for
small groups, audio visual equipment, and business services. High
speed Internet access is available in public areas. This Burlingame
property has event space consisting of conference rooms, a
ballroom, and exhibit space. The property has an airport shuttle,
which is complimentary. Wedding services and tour assistance are
available. Additional property amenities include multilingual
staff, gift shops/newsstands, and a nightclub.
Guestrooms.
Refrigerators and coffee/tea makers are offered. Bathrooms feature
complimentary toiletries and hair dryers. Guestrooms offer voice
mail and complimentary weekday newspapers. 32 inch televisions have
video game consoles and pay movies. Air conditioned rooms also
include separate sitting areas, sofa beds, blackout
drapes/curtains, and electronic check out. Guests may request
irons/ironing boards, hypo allergenic bedding, and wake up calls. A
nightly turndown service and housekeeping are available. Cribs
(infant beds) are available on request.
Check-In: 3 PM
Check-Out: 1 PM
Number of Rooms: 1
Number of Suites: 340
Pets: yes
Recreational Facilities:
Pool
Hot tub
Fitness Facility
Services:
In house Restaurant
In house Bar
Room Service
High Speed Internet
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