Double Tree by Hilton Phoenix/Tempe
My family and I traveled this recently to Tempe, AZ to see the Angel’s Spring Training. We needed to have a place to stay that was centrally located to the fields, not too far from the good eateries of this college town, and definitely with a pool to let the kids cool down after a full day of baseball. The DoubleTree by Hilton Phoinex-Tempe filled all of our needs and then some.
Things We Liked:
#1 Customer Service. Customer Service is number one most important here. Their motto is “We can make it right,” so I never feared that there would be things that couldn’t be changed if my satisfaction wasn’t complete. Everyone from the front desk who greeted me after a long drive to AZ with a smile and warm cookies to the housekeeping and maintenance saying “hello” when we passed by, this hotel’s customer service was warm and friendly.
#2 The Extras. As I stated, we were on the road for five hours, so it was a small but needed gesture when the front desk handed us some extra water bottles to hydrate when we arrived. The pool staff was friendly and ready to serve us poolside when we arrived to relax, which was an added bonus.
#3 Kid-friendly. When I saw the hotel was also a “conference center,” I thought my kids laughing (loudly) in the pool might annoy the accompanying business people after a long day. But the pool was full of families! An added bonus was the layout of the pool and hot tub being separated by fences; so if adults really did want to get away, they could seclude themselves in the hot tub away from the football-throwing families in the pool.
#4 Location. We were close to the freeway to get to the fields and downtown Tempe, but not so close that we heard road noise. The hotel is about a mile from the Tempe Diablo Stadium and maybe a few miles from downtown.
#5 Cleanliness. This is a big one for me, as my kids don’t ever seem bothered to lay on hotel floors, so to see that the room was cleaned well, made me not so bossy to order them to get back on the beds.
Things I Didn’t Like As Much:
#1 No lanai/patio/balcony/outside space off the room. This is a big one for me as well since my husband and kids go to bed at 8pm and that leaves me staring at the walls for another two hours before I am ready to go to sleep. When there’s a balcony, I can sit outside and read without disturbing their sleep. We had a view of the pool (the hotel u-shapes around the pool courtyard), but no walk out.
#2 Although I am thankful for the efficient A/C unit that cooled our room during the hot 90 degree days we were there, the unit itself was quite loud and would wake me up each time it turned on. But perhaps this is a usual occurrence with hotels in hot locations, and since I don’t usually vacation in the desert, perhaps this really is no big deal.
#3 Since we have left, I've seen people say that they have the "best continental breakfast," but we were never offered that and it would have mightily helped in savings by not having to eat out 3 meals a day.
#4 Although our room had a tiny fridge to house our leftovers, a microwave to warm them up later would have been ideal in the room.
The DoubleTree helped make our Spring Training stay enjoyable with its prime location to the fields and friendly staff. If this is to become a yearly, family trip, we will be returning to the DoubleTree.