ok - I normally stay at Best Western with my family on vacations - great rates and clean comfortable rooms. We arrived late-ish - about 9:30p. I have 2 young-ish kids and they were already asleep when we pulled up - we had a big, fun, exhausting day. I checked in with a lackluster staff of 3 who clearly had better things to do - this is not my usual experience at Best Westerns. Get to our room, and it's BOILING - the hallway was about 15 degrees cooler - at least 90 to 95 degrees and I am not exaggerating. So I go back down to the desk and ask for a room that is cool. They tell me that it will cool off soon. I counter with I don't have time to wait as my kids need to get to sleep. We volley a bit, and they ask if we have touched anything in the room - REALLY?? I looked them dead in the eye and tell them that yes, my kids probably touched something, and that I'd like a new room. A manager (I'm assuming) is sitting in an office just off the check-in desk eating his dinner, presumably listening and doing nothing. The front desk clerk rolls her eyes and tells the other clerk to rent our current room last. So we get a new room and it's fine. I know that Page is a tourist area and that they don't worry too much about repeat business but this place was ridiculous. They sent a customer satisfaction survey to me and I filled it out - heard back from the front desk manager (a woman so not the person in the office that night) that she was sorry and that they hope I would consider giving them another chance. Ummmm.... no.